Access to Information during Covid-19

10 December 2020

Copy of FLAC services during Covid-19

With the evolving #Covid19 situation FLAC's telephone information line is experiencing a lot of calls & so there may be delays. Thank you for your patience and understanding.

Our phone line operates Monday to Friday from 9.30am-1pm. With an additional phone line information service on Monday evenings from 7-9pm for callers who cannot call during the morning. 

Please Note: FLAC's new phoneline number is 01-906 1010

Below are alternative sources of information while you are waiting to get through to FLAC’s phone line as we work to increase our capacity.


 The Legal Aid Board


The Legal Aid Board have established a nationwide telephone information service.  Lines are open from Monday to Friday 10.00am to 12.30pm and from 2.00pm to 4.00pm. Lo-call 1890 615 200

For further info visit

Request a call back - If you have difficulty making contact with the Legal & Mediation Information Helpline, please email your contact details under the email heading - "Helpline Call Back" to 


Other sources of information, advice and advocacy include;

Citizens Information 

CIB’s website is an excellent resource for information.Citizens Info

Visit for more info

Citizens Information Phone Service on 0761 07 4000  (Monday to Friday, 9am to 8pm).

You can also contact your local Citizens Information   Centre or Request a call back from an information officer 


MABS Helpline
(Monday to Friday, 9am to 8pm)mabs

0761 07 2000

MABS also has a Call-back service visit for more info


PILA (Public Interest Law Alliance, a project of FLAC)PILA Logo

PILA runs a Pro Bono Referral Scheme that connects social justice organisations with free legal expertise provided by a pro bono barrister or solicitor.

The Scheme is open to social justice organisations that work for the benefit of marginalised and disadvantaged people in Ireland. That means organisations that have a campaigning, law reform or advocacy arm that may benefit from more effective use or understanding of the law.

Visit for more information