WRC finds Family refused access to hotel for Confirmation celebration were subject to discrimination on the Traveller Community ground

9 November 2023

  • Margaret O’Sullivan, her sister and her partner (each of whom were represented by FLAC) made discrimination complaints under the Equal Status Acts after the family’s booking for dinner and accommodation to mark her child’s Confirmation was cancelled upon their arrival at Oriel House Hotel.
  • In finding that the family had been subject to unlawful discrimination, the adjudicator stated that he “found it hard to accept that the practice of a four-star hotel would be to corral discommoded guests with children, who were not members of the Traveller community, quickly out of the lobby in front of other people and offer them a substantial wad of notes as a refund in the carpark”.
  • The hotel was ordered to pay a total of €11,000 to the complainants who were “gravely affected” by the discriminatory treatment.

At the WRC, Margaret O’Sullivan gave evidence of being told by the hotel’s manager that their reservation had been cancelled on the basis that the hotel was overbooked shortly after she arrived there with her family. She was then “scurried” out of the hotel lobby.

The Adjudication Officer highlighted that “[the complainants were] humiliated and embarrassed when [they] were ushered out of the hotel after the great disappointment of not being able to celebrate an especially important occasion”. The hotel’s assertion that the refusal of service was due to an overbooking was rejected on the basis of inconsistencies in their evidence and the absence of documentation which supported their explanation.

FLAC Managing Solicitor, Sinéad Lucey commented that FLAC “welcomes these decisions”:

“As well as being extremely important to our clients, these decisions include a number of important clarifications of the provisions of anti-discrimination law. The Adjudication Officer affirmed that cases against hotels concerning ‘accommodation and ancillary services’ should be heard by the WRC and not the District Court. He also found that there is no requirement under the Equal Status Acts for separate notifications to be sent by each complainant in ‘associated complaints where a common allegation of prohibited conduct is alleged’.

Significantly, he found that providers of goods and services may be taken to have ‘implied knowledge’ that people are members of the Traveller Community on the basis of their ‘distinct style of dress’ - which he described as a ‘a badge of ethnicity and part of a culture of which the Complainant stated, Travellers proudly uphold’.”

The Traveller Equality and Justice Project at UCC (TEJPUCC) referred the cases to FLAC.

FLAC Chief Executive, Eilis Barry, commented:

“Instances of discrimination such as that experienced by FLAC’s clients deprives Travellers of the opportunity to celebrate life’s important events in the same manner as the wider population. This form of discrimination is so common that it effectively gives rise to cultural segregation of Travellers.

It is unlikely that FLAC’s clients could have pursued this case without FLAC’s dedicated Traveller Legal Service and the assistance of the TEJPUCC . However, there is no legal aid for discrimination cases heard by the WRC and FLAC’s Traveller Legal Service cannot meet the demand for its services.

The current Review of the State’s scheme of civil legal aid must ensure access to legal information, advice, advocacy and representation for all victims of discrimination.”


Notes to Editors:

FLAC (Free Legal Advice Centres) is an independent human rights and equality organisation, which exists to promote access to justice. As an Independent Law Centre, FLAC takes on a number of cases in the public interest each year and operates a Traveller Legal Service, Roma Legal Clinic and LGBTQI Legal Service. FLAC also operates a legal information and referral telephone line and a nationwide network of legal advice clinics where volunteer lawyers provide basic free legal advice.

The decisions of the WRC may be accessed here: