We are currently recruiting for the role of
Title Volunteer Rostering and Support Officer
Reports to National Clinic and Volunteer Development Manager
Working hours Full-time (Maternity Leave Cover)
FLAC is a human rights organisation which exists to promote equal access to justice for all.
Free Legal Advice Clinics
FLAC provides a network of Free Legal Advice Clinics operated in partnership with Citizens Information Services (CIS’s). Free legal advice is provided in 94 clinics by over 500 volunteer lawyers in 67 Citizen Information Centres throughout the country.
The Volunteer Rostering and Support Officer will be responsible for efficient administration of clinic rosters and supports to FLAC volunteers and Citizen Information Centres (CIC’s) within a number of Citizen Information Services (CIS’S).
The Volunteer Rostering and Support Officer will contribute to the delivery of FLAC’s volunteer management service which ensures good governance, compliance and best practice in Free Legal Advice Clinics throughout the country.
- Volunteer Scheduling and Roster Coordination
- Compile rosters for clinics in consultation with volunteers
- Schedule and monitor the attendance of volunteers in Free Legal Advice Clinics ensuring continuity of services
- Confirm and amend weekly volunteer rosters on a daily basis for the next working day
- Manage volunteer cancellations and swaps ensuring that replacement volunteer are found in a timely and systematic way
- Ensure that volunteers with the required experience and skills are rostered to appropriate clinics
- Liaise with clinics partners (CIC’s) to confirm volunteers for daily clinics
- Cover the volunteer phone daily, including some out of office hours
- Deal with volunteer queries and issues as they arise, referring them to the Clinics and Volunteer Development Manager as necessary
- Advanced planning to ensure roster gaps are filled
- Liaise with Telephone Information Line staff to ensure smooth running of remote clinics
- Administer confirmation of Service User appointments in remote clinics
- Relationship Building
- Build strong relationships with all relevant external stakeholders, CIS’s, CIC’s, CIC Development Managers
- Build positive and professional relationships with volunteers to support their volunteering and to ensure all volunteers understand their role within FLAC
- Liaise and support Regional and Development Managers in CIS’s with agreed visits throughout the year
- Volunteer Recruitment
- Support the development and implementation of FLAC’s national volunteer recruitment strategy
- Process volunteer applications including screening, induction and sit-in’s
- Liaise with and support CIS’s with volunteer recruitment
- Monitor volunteer compliance with FLAC volunteer Guidelines
- Co-facilitate Volunteer Induction sessions
- Monitor volunteer numbers to assigned clinics to identify and fill volunteer vacancies
- Contribute to the promotion of volunteering with FLAC
- Volunteer Training and Support
- Plan and coordinate the delivery of continuous professional development (CPD) training for volunteers
- Liaise with trainers and facilitators to brief on training requirements
- Ensure that volunteers receive CPD certs for training attended
- Contribute to the recognition of volunteers through identified schemes and ceremonies
- Volunteer and Clinic Policies and Procedures
- Ensure volunteers are aware of the services provided by other organisations
- Inform all volunteers of FLAC’s mission and campaigns encouraging the volunteer to direct service users to other relevant organisations
- Inform volunteers of their roles and responsibilities under each of the procedures
- Promote and monitor compliance with FLAC’s Data Collection Programme by volunteers and CIC’s
- Maintain accurate records for regular reporting to CIB, FLAC and other stakeholders as necessary
- Support the administration of obtaining feedback from stakeholders
- Compile reports of activity as requested
- Comply with FLAC’s Health and Safety policies and procedures
- Any other duties as reasonably may be required from time to time in connection with this post
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES
The successful candidate will have:
- A relevant degree
- Relevant Volunteer Management training
- Experience of scheduling, rostering and administration of volunteers
- Experience of supporting volunteers
- Experience of establishing effective working relationships with numerous stakeholders
- Knowledge of Saleforce or other CRM databases
- Strong administration and organisation skills
- Attention to detail
- Proven problem solving skills
- Capacity to manage stress
- Excellent interpersonal and communication skills are essential
- Good telephone manner
- Excellent IT skills with competency in competency in Microsoft Office (Word, Excel)
- Fast learner, ability to work on own initiative
- Ability to take direction and work and part of a team
TERMS AND CONDITIONS
This position is offered on a 6-month maternity cover contract from August 2021.
HOURS OF WORK The hours of work for this role will be c. 35 hours. Hours will be flexible but are envisaged to be 9 – 5.30pm Monday to Thursday and 9am-2pm on Fridays.
TO APPLY Please send CV and covering letter to email@example.com , setting out how you meet the criteria for this position on or before 22nd June 2021.
Reporting to: Director of Funding and Development
FLAC (Free Legal Advice Centres) is an Irish human rights organisation, which exists to promote equal access to justice. As an NGO, FLAC relies on a combination of statutory funding, contributions from the legal professions and donations from individuals and grant-making foundations to support its work.
We are now recruiting for a part-time Fundraising Manager. This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater.
This post is ideal for someone who enjoys creating strategies, working with a wide range of stakeholders both internally and externally, is a real team player who is unfazed by the task at hand, and who wants to promote access to justice.
The Fundraising Manager, working closely with the Chief Executive, Director of Funding and Development will create, manage and deliver a comprehensive and innovative fundraising strategy to the support the vision and goals set out in its strategic plan, partnering with institutional partners, high net worth donors, trusts and foundations through pro-active contact networking to ensure it reaches its potential.
- Strategy and Planning – working closely with the Chief Executive and Director of Funding and Development and other members of the FLAC team to create, manage and deliver a comprehensive and innovative fundraising strategy partnering with institutional partners, high net worth donors and charitable trusts through pro-active contact networking to ensure it reaches its potential.
- Corporate Partnerships -You will help FLAC forge strong links with corporate partners and other strategic partners and create various long-term avenues for creating giving. You will ensure that the organisation keeps its moral direction strong at all times.
- Donor Development – You will guide FLAC in its creation of attractive and appropriate ways to structure individual giving, attracting and retaining committed donors to help reach our donation potential. You will wish to do this in a tasteful and respectful manner, in line with FLAC’s ethos, while still understanding that we need to increase our funding as much as possible.
- Grant Management – Understanding the importance of grant funding to our success, you will act as a key intermediary in liaising with appropriate Government Departments, and State funding bodies and ensure that the relationship between FLAC and its funders is safeguarded and positively influenced at every opportunity.
- Philanthropic funding – You will research opportunities for funding from Trusts and Foundations, develop proposals and build relationships, delivering quality reporting and stewardship to Philanthropic donors.
Essential Skills and Background:
The Fundraising Manager role will require an individual who can demonstrate the following:
- Educated to degree level or similar
- At least five years’ experience gained at a senior level in a similar role
- Experience in a not-for-profit organisation at a mid or senior level
- An understanding of fundraising for advocacy causes and the synergies between advocacy campaigns and fundraising
- Excellent sales skills and first class relationship management combined with a polished, tactful personality to cultivate relationships appropriately
- Ability to work effectively and respectfully with FLAC staff and Council
- Excellent networking skills
- Exceptional communication ability across verbal, editing, and written forms
- Strong financial and planning experience to be able to set appropriate fundraising goals, understand the requirements of the organisation to reach success, and set plans in place to achieve those goals
- Strong identification with the goals of FLAC and a commitment to access to justice
- A good knowledge of the legal profession would be desirable
- The position is part-time 20 hours per week and dependent on annual funding
- The position will be based remotely initially and then at the FLAC office at 85/86 Dorset Street Upper, Dublin 1, after Covid-19 workplace restrictions have been lifted
- Induction and training will be provided
- The salary range is €60,000 – €65,000 pro rata dependent on skills and experience
Please send a copy of your CV along with a cover letter to recruitment @flac.ie stating what interests you about working with FLAC and how you meet the requirements for this position. The closing date for applications is Friday 2 July 2021 at 5pm.
FLAC is an equal opportunities employer.
Please keep an eye on our social media for updates.